Returns & Exchanges Policy

At Lexie Luxe Collective, we take pride in offering premium-quality 100% human hair wigs, bundles, closures, frontals, and hair extensions. Due to the hygienic and personal nature of our products, all sales are considered final unless otherwise stated below.

By placing an order with Lexie Luxe Collective, you agree to the terms outlined in this policy.

All Sales Final

For hygiene and safety reasons, we do not offer returns or exchanges on:

Wigs
Hair bundles
Lace closures
Lace frontals
Hair extensions
Hair accessories
Sale or promotional items

We maintain strict quality control standards to ensure every order is thoroughly inspected before shipment.

Eligible Returns or Exchanges

A return or exchange may only be approved if:

You received the wrong item
Your order arrived damaged
The product has a verified manufacturing defect

Requests must be submitted within 48 hours of delivery.

Conditions for Approval

To qualify for a return or exchange:

The product must be unused, unworn, and unaltered
Lace must remain uncut and untouched
Tags must still be attached
Original packaging must be included
The item must show no signs of brushing, combing, styling, washing, coloring, cutting, or installation

Any item returned that does not meet these conditions will be denied and returned to the customer.

Return Authorization

Before sending any item back, customers must contact our support team to request return authorization.

Unauthorized returns will not be accepted.

To begin a request, please email:
support@lexieluxecollective.com

Include:

Full name
Order number
Photos/videos clearly showing the issue
Description of the problem

Return Shipping Costs

Customers are responsible for all return shipping expenses unless the error was caused directly by Lexie Luxe Collective.

We strongly recommend using a trackable shipping service, as we are not responsible for lost return packages.

Refunds

Refunds are only issued for approved cases involving:

Incorrect items shipped
Damaged items upon arrival
Verified defective products

If approved:

Refunds will be issued to the original payment method
Shipping costs are non-refundable
Refund processing may take 5–10 business days depending on your financial institution

Exchanges

Approved exchanges are subject to product availability. If the requested item is unavailable, store credit or a refund may be issued at our discretion.

Cancellations

Orders may only be canceled within 24 hours of purchase.

Once an order has been processed or shipped, it cannot be canceled, modified, or refunded.

Chargebacks

Customers are encouraged to contact us directly before filing a chargeback.

Fraudulent chargebacks for successfully delivered orders may be disputed with supporting documentation including tracking confirmation and delivery proof.